Frequently
Asked Questions

Everything You Need to Know About Elevated Signals Manufacturing Software

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Got questions?

What problems does Elevated Signals solve?

Elevated Signals enables manufacturers to fully digitize their inventory management, quality records for compliance, production planning, and reports. This allows teams to eliminate manual work, improve inventory accuracy, simplify compliance, and cut delays. If you're buried in spreadsheets, duplicating data across platforms, or struggling with paper-based records and compliance audits, Elevated Signals replaces that chaos with a single source of truth.

Our platform digitizes electronic batch records (EBRs), streamlines quality checks, and improves inventory accuracy - helping you scale operations with less overhead and more confidence.

What types of manufacturers use Elevated Signals?

We support fast-growing manufacturers. Whether you’re vertically integrated or a contract manufacturer juggling client requirements, we help you scale with real-time visibility, traceability, and compliance built in. Read our Case Studies to learn more.

How long does it take to implement your software?

Most customers go live in weeks, not months. We tailor the rollout to your systems, team, and pace.

What training, onboarding, and support do you offer?

We pride ourselves on our onboarding and support! Whether you're switching from a different software, or its your first foray into digital transformation - we provide thorough data & process mapping, followed by tailored training and onboarding. You'll receive dedicated support before, during, and after go-live - we call this our hypercare period. After that, our Customer Success team is always on hand to help as your business evolves and needs grow.

How is Elevated Signals manufacturing software priced?

Pricing depends on your stage and goals - we work with emerging manufacturers through to enterprise operations, and price according to your growth stage. Our modular approach means you only pay for what you need.

Are users limited by license tiers?

No. Every package includes unlimited users/seats - we believe collaboration shouldn’t cost extra.

Do you charge per seat?

No. We don't believe in 'punishing' customers for having large teams or complex operations. Also, charging by seat encourages account sharing which is a terrible security risk. You'll have a flat fee with unlimited users.

Can I purchase only the features I need?

Yes. Select the modules that suit your business now and scale as needed.

Do I pay monthly or annually?

We can support either, depending on what works best for your team.

Is Elevated Signals more affordable than a traditional ERP?

Hell yes! Our modular approach means you only pay for what you need. No massive implementation fees, and quick onboarding means you'll see value in a matter of weeks. Not months or years!

Can Elevated Signals integrate with other systems?

Yes. Our open API makes integrations easy - whether it’s your ERP, QMS, accounting software, analytics tools, or custom setup.

Is Elevated Signals cloud-based?

Yes—secure, cloud-based access means your team can work from anywhere.

Does Elevated Signals support electronic batch records?

Yes. This is one of our most loved features! Elevated Signals digitizes batch records for full traceability and compliance - no more paper logs or version control headaches.

Can I just use Elevated Signals for electronic batch records? I don't need it for inventory management at the moment.

Yes. Our software is modular and each feature can be deployed independently. Our Customer Success team will work with you to design the best approach for your operation. You can always start with one module and add others as your business grows.

Is your software GMP compliant?

Yes, Elevated Signals has been third party validated for GMP. This validation is confirmation that Elevated Signals’ software complies with pharmaceutical industry requirements including:

  • US FDA Electronic Records 21 CFR Part 11, Computerized Systems
  • Health Canada Good Manufacturing Practices (GMP), Guideline GUI-0001
  • European Union EudraLex Good Manufacturing Practices Vol 4
  • PIC/s Annex 11 and Annex 15

Contact us to find out more about how we can support your GMP operations.

Is Elevated Signals SOC 2 compliant?

Yes, Elevated Signals is SOC 2 Type I certified, confirming that our platform meets strict standards for security, availability, and data integrity. This third-party audit demonstrates our commitment to protecting customer data and maintaining trust with manufacturers handling sensitive operational, inventory, and compliance records.

Do you integrate with QuickBooks Online?

Yes! We can help your team ensure that your inventory data is mapped correctly.

Can you support multi-site or multi-brand operations?

Yes. Our platform is designed for scale, supporting multiple facilities, brands, or production lines under one roof.

Do you support Health Canada CTS and cannabis compliance?

Yes - we’ve helped hundreds of cannabis producers simplify reporting and stay compliant with Health Canada and CTS.

Where can I get help?

Start with our Helpdesk for how-to guides and knowledge center articles, or email help@elevatedsignals.com for support tickets & questions.

How fast is your customer support?

Most support requests are resolved quickly by our in-house team. We have SLAs in place to ensure you won't get passed around or left waiting - we’re built for fast-moving manufacturers.

Who do I contact for billing or account changes?

For upgrades, billing, or account changes, reach our customer success team at success@elevatedsignals.com

Want to talk sales or marketing?

Sales inquiries: sales@elevatedsignals.com

Partnerships or marketing: marketing@elevatedsignals.com

What problems does Elevated Signals solve?

Elevated Signals enables manufacturers to fully digitize their inventory management, quality records for compliance, production planning, and reports. This allows teams to eliminate manual work, improve inventory accuracy, simplify compliance, and cut delays. If you're buried in spreadsheets, duplicating data across platforms, or struggling with paper-based records and compliance audits, Elevated Signals replaces that chaos with a single source of truth.

Our platform digitizes electronic batch records (EBRs), streamlines quality checks, and improves inventory accuracy - helping you scale operations with less overhead and more confidence.

What types of manufacturers use Elevated Signals?

We support fast-growing manufacturers. Whether you’re vertically integrated or a contract manufacturer juggling client requirements, we help you scale with real-time visibility, traceability, and compliance built in. Read our Case Studies to learn more.

How long does it take to implement your software?

Most customers go live in weeks, not months. We tailor the rollout to your systems, team, and pace.

What training, onboarding, and support do you offer?

We pride ourselves on our onboarding and support! Whether you're switching from a different software, or its your first foray into digital transformation - we provide thorough data & process mapping, followed by tailored training and onboarding. You'll receive dedicated support before, during, and after go-live - we call this our hypercare period. After that, our Customer Success team is always on hand to help as your business evolves and needs grow.

How is Elevated Signals manufacturing software priced?

Pricing depends on your stage and goals - we work with emerging manufacturers through to enterprise operations, and price according to your growth stage. Our modular approach means you only pay for what you need.

Are users limited by license tiers?

No. Every package includes unlimited users/seats - we believe collaboration shouldn’t cost extra.

Do you charge per seat?

No. We don't believe in 'punishing' customers for having large teams or complex operations. Also, charging by seat encourages account sharing which is a terrible security risk. You'll have a flat fee with unlimited users.

Can I purchase only the features I need?

Yes. Select the modules that suit your business now and scale as needed.

Do I pay monthly or annually?

We can support either, depending on what works best for your team.

Is Elevated Signals more affordable than a traditional ERP?

Hell yes! Our modular approach means you only pay for what you need. No massive implementation fees, and quick onboarding means you'll see value in a matter of weeks. Not months or years!

Can Elevated Signals integrate with other systems?

Yes. Our open API makes integrations easy - whether it’s your ERP, QMS, accounting software, analytics tools, or custom setup.

Is Elevated Signals cloud-based?

Yes—secure, cloud-based access means your team can work from anywhere.

Does Elevated Signals support electronic batch records?

Yes. This is one of our most loved features! Elevated Signals digitizes batch records for full traceability and compliance - no more paper logs or version control headaches.

Can I just use Elevated Signals for electronic batch records? I don't need it for inventory management at the moment.

Yes. Our software is modular and each feature can be deployed independently. Our Customer Success team will work with you to design the best approach for your operation. You can always start with one module and add others as your business grows.

Is your software GMP compliant?

Yes, Elevated Signals has been third party validated for GMP. This validation is confirmation that Elevated Signals’ software complies with pharmaceutical industry requirements including:

  • US FDA Electronic Records 21 CFR Part 11, Computerized Systems
  • Health Canada Good Manufacturing Practices (GMP), Guideline GUI-0001
  • European Union EudraLex Good Manufacturing Practices Vol 4
  • PIC/s Annex 11 and Annex 15

Contact us to find out more about how we can support your GMP operations.

Is Elevated Signals SOC 2 compliant?

Yes, Elevated Signals is SOC 2 Type I certified, confirming that our platform meets strict standards for security, availability, and data integrity. This third-party audit demonstrates our commitment to protecting customer data and maintaining trust with manufacturers handling sensitive operational, inventory, and compliance records.

Do you integrate with QuickBooks Online?

Yes! We can help your team ensure that your inventory data is mapped correctly.

Can you support multi-site or multi-brand operations?

Yes. Our platform is designed for scale, supporting multiple facilities, brands, or production lines under one roof.

Do you support Health Canada CTS and cannabis compliance?

Yes - we’ve helped hundreds of cannabis producers simplify reporting and stay compliant with Health Canada and CTS.

Where can I get help?

Start with our Helpdesk for how-to guides and knowledge center articles, or email help@elevatedsignals.com for support tickets & questions.

How fast is your customer support?

Most support requests are resolved quickly by our in-house team. We have SLAs in place to ensure you won't get passed around or left waiting - we’re built for fast-moving manufacturers.

Who do I contact for billing or account changes?

For upgrades, billing, or account changes, reach our customer success team at success@elevatedsignals.com

Want to talk sales or marketing?

Sales inquiries: sales@elevatedsignals.com

Partnerships or marketing: marketing@elevatedsignals.com